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Mark Leach · Centre Channel

Independent eCommerce Director & Strategic Partner

I help ambitious brands close the gap between commercial vision and technical delivery.

Ex-Missguided & Brainlabs

Get in Touch How I Work
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15+
Years in Digital
7-fig
Agency Exit

Independent. Accountable. Present.

The Reality

You're Ready for the Next Stage

The ambition is there. The budget is there. But growth has outpaced the infrastructure. Platforms, data, team structure. Everyone's got a different opinion on what to prioritise. What got you here won't get you there.

Your data doesn't connect

So decisions take longer than they should, and confidence in the numbers is low.

You're getting conflicting advice

Agencies, platforms, and internal teams are all pulling in different directions.

You need clarity, not more slides

A prioritised roadmap and someone accountable for making it happen.

This isn't a technology problem. It's a decision problem.

"Think of me as the 10% that ensures your other 90% delivers what it promised."

I ensure clear scope, aligned teams, and delivery that actually lands — so your investment doesn't get wasted on rework, scope creep, or agencies pulling in different directions.

The Pattern

The Growth Gap

You've built something impressive. Now you're asking: what's next?

The playbook that got you to £20M won't get you to £50M. You need someone who can see the whole picture and help you navigate the transition.

  • Business growth has outpaced team capacity and experience.
  • You don't know enough about the ROI on eCommerce initiatives to commit budget confidently.
  • You're thinking days ahead rather than strategically, reacting instead of leading.

You don't need more slides. You need operational traction.

Who This Is For

Right Fit

  • £20–£150m brand in fashion, home, lifestyle or high-growth business ready for the next stage
  • Ambitious leadership team who want to move faster but need clarity on what to prioritise
  • On Shopify or Shopify Plus, or managing a complex ecosystem of platforms and data
  • Looking for a partner who stays until the work is done, not just until the slides are delivered

Who This Is Not For

Not Right Fit

  • You need strategy decks rather than hands-on delivery
  • Budget isn't available for proper resolution (typically £30k+ over 3–6 months)
  • Your team isn't ready to change how they work

How I Work

Three Ways to Engage

10-Day Diagnostic

The Revenue Assurance Audit

An expert interrogation of data, tech, and team to identify what's holding you back and what to prioritise next.

Fractional Leadership

The Fractional eCommerce Director

Senior commercial leadership embedded in your team to govern the roadmap and close the gap between strategy and execution.

Programme Delivery

Strategic Programme Leadership

Client-side ownership for high-risk replatforming and capital projects where failure is not an option.

Mark Leach, Independent eCommerce Director

The Man Behind The Method

I didn't learn eCommerce from a textbook.

I learned it by managing P&Ls for brands like Missguided and scaling operations for agencies like Brainlabs.

I founded Centre Channel because I saw a gap in the market: The "Missing Middle."

Consultants give you theory. Agencies give you billable hours. But no one was willing to sit between the Board and the Code to ensure the work actually gets delivered.

That is where I live. I am the independent voice in the room who translates "Commercial Ambition" into "Technical Reality."

Read more about my journey

Proof

Recent Outcomes

Problem: Outgrowing platform, three agencies pitching different solutions, board nervous about £300k+ decision

Result: Led discovery and replatform governance

+8% conversion · +12% AOV · On time/budget

Problem: Rising SaaS costs killing margin, board questioning tech stack ROI

Result: Built and delivered bespoke native app

+11% conversion · 5-point web-to-app shift · 12-month payback

What Clients Say

Trusted by Leaders

"Mark is a true expert in eCommerce. I've experienced how he accelerates growth and builds strong teams. He remains a trusted advisor of mine."

Gareth Jones

Chairman, Abbott Lyon

"We were stuck with some UX questions that we couldn't see a way through. Your perspective made us see the bigger picture and unlock what we think is the right path forward."

Andy Whyte

CEO, MEDDICC

"I can honestly say Mark is the most knowledgeable person I have met when it comes to conversion/customer journey improvements and all things digital."

Paul Masters

CFO

"The depth of knowledge coupled with experience client side allows Mark not only to see around corners, but to deliver practical strategy in a way that brings a client and business on a complex journey, simplified."

Matt Adams

Global COO, Assembly

Get Started

Interested in Working Together?

Tell me a little about your challenge and I'll be in touch within 48 hours to discuss whether Centre Channel is the right fit.